de99 Privacy Policy — Your Information Is Safe With Us

de99 de99 places the highest importance on user privacy. When you use the de99 website or mobile app, you share certain information with us. This Privacy Policy explains how that information is used, how it is kept secure, and what rights you have.

This policy de99.onlThis applies to all de99 services and platforms. By using de99's services, you are considered to have agreed to this Privacy Policy. We never sell your data to third parties or share it without your permission.

de99 Only the information necessary to provide our services is collected. We gather two types of data: what you voluntarily provide and what is automatically collected through your use of the platform.

• Information you provide during registration is saved directly.
• Device and network information is automatically logged when you access the platform.
• Conversations with our customer support team may be recorded.
• Browsing patterns are analysed through cookies and tracking technologies.

de99 Your data is used only for specific, transparent purposes. We never use it beyond what is necessary. The main reasons are outlined below:

• Account management: Your information is used for registration, login, and identity verification.
• Financial transactions: Your payment details are used to process deposits, withdrawals, and bonuses.
• Security Assurance: Log data is analyzed to detect fraud, money laundering, and suspicious activity.
• Service Improvement: Usage patterns are analyzed to continually improve the de99 platform.
• Customer Support: Relevant data is used to help resolve your issues.
• Promotional Communications: Offers and updates are sent with your consent and can be unsubscribed at any time.
• Legal obligations: Data is retained to meet regulatory compliance requirements.
• Responsible Gaming: Unusual gaming behaviour is identified and appropriate assistance is provided.

de99 Your data is shared with third parties only in specific, limited circumstances. Any such sharing is done on a lawful basis and with your protection in mind.

• Payment Processors: Only the information necessary to process transactions is shared with payment providers such as bKash, Nagad, and Rocket.
• KYC Partner: ID document details may be shared with approved verification service providers for identity checks.
• Security Services: We work with specialist agencies to detect fraud and ensure cybersecurity.
• Legal authorities: Data may be disclosed to comply with legal obligations arising from a court order or government directive.
• Technology Partners: Hosting and cloud service providers operate under strict confidentiality agreements.

de99 Industry-leading technical and organisational measures are in place to protect your data. Our security systems are continuously updated to keep your information safe against emerging threats.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication: Additional security is provided through OTP verification at login.
• Data Encryption: All sensitive data stored on our systems is kept in encrypted form.
• Access control: Only authorized personnel can access your information, and only to the extent necessary.
• Regular Security Audits: Independent third-party experts regularly audit our systems.
• Firewall & DDoS Protection: Advanced security measures are active at the server level.

de99 Cookies are used on the website and app. Cookies are small data files stored on your device that help improve your experience and keep the platform running smoothly.

• Essential Cookies: These cookies are essential for maintaining your login session and ensuring platform security.
• Functional cookies: Used to remember your preferred language and settings.
• Analytical Cookies: Anonymous statistics are collected to better understand how the site is used.
• Cookie controls: You can disable cookies at any time through your browser settings.

de99As a - user, you have several important rights over your personal data. We respect those rights and make them easy to exercise.

• Right to Know: You can ask what data we hold about you and why.
• Right to Rectification: You can correct any inaccurate or outdated information in your account.
• Right to Erasure: You may request deletion of your data where there is no legal obligation to retain it.
• Right to Restrict Processing: You can request that we stop using your data for specific purposes at any time.
• Data Portability: You can request a copy of the data we hold about you.
• Right to object: You can opt out of promotional communications at any time.

de99 Your data is retained only for as long as it is needed. All data is kept while your account is active. After account closure, data required to meet legal obligations is retained for a defined period.

• Financial transaction records are retained for a minimum of 5 years.
• KYC and identity verification documents are retained after account closure to meet regulatory requirements.
• Customer support conversations may be retained for up to 2 years.
• Marketing preference data will be deleted upon your request at any time.

de99 de99 strictly does not serve anyone under the age of 18. Our platform is exclusively for adults and we verify age at the point of registration.

• Date of birth is verified at the time of registration.
• If age cannot be confirmed during the KYC process, the account will be suspended.
• Any data found to belong to a minor is deleted immediately and the account is closed.
• Parents who have any concerns can contact our support team at any time.

This Privacy Policy For any questions, concerns, or requests regarding your privacy, please contact de99's dedicated privacy team. We typically respond within 72 hours.

• Email: [email protected]
• Live Chat: 24/7 support is available via the website or app.
• Response Time: Standard requests are resolved within 72 hours; urgent matters within 24 hours.
• Policy Updates: If our Privacy Policy changes, you will be notified in advance at your registered email address.